Our Service Charter

Our Service Standards

Service Standards for Response Times

1. The school commits to the following response timeframes:
   a. 3 working days: Acknowledge all feedback and reply to straightforward enquiries.
   b. 7 working days: For cases requiring follow-up, including gathering statements and reviewing evidence.
   c. 21 working days: For complex cases involving detailed reviews, multiple parties, or external agencies.
   

2. In all cases, the reporting party will be kept informed of progress and any delays that may occur due to exceptional circumstances.

Modes of Communication

Official Modes of Communication

Communication Hours

1. Parents are advised to contact our teachers during office hours (7:30 am – 6:00 pm). Other than in emergencies, staff are not required to respond outside office hours or during school holidays.

2. Please note that staff are not obliged to share their personal mobile numbers, and your understanding is appreciated