Our Service Charter
Find out how Naval Base Secondary School handles feedback and enquiries, and the best ways to get in touch with us.
Our Service Standards
Service Standards for Response Times
The school commits to the following response timeframes:
a. 3 working days: Acknowledge all feedback and reply to straightforward enquiries.
b. 7 working days: For cases requiring follow-up, including gathering statements and reviewing evidence.
c. 21 working days: For complex cases involving detailed reviews, multiple parties, or external agencies.In all cases, the reporting party will be kept informed of progress and any delays that may occur due to exceptional circumstances.
Modes of Communication
Official Modes of Communication
Nan Chiau High School official modes of communication and contact details
Mode | Details |
|---|---|
School Phone | 62571996 |
School Email | |
Mailing Address | 901 Yishun Ring Road, Singapore 768689 |
Student Handbook | Issued annually to each student |
Communication Hours
Parents are advised to contact our teachers during office hours (7:30 am – 6:00 pm). Other than in emergencies, staff are not required to respond outside office hours or during school holidays.
Please note that staff are not obliged to share their personal mobile numbers, and your understanding is appreciated